SUPPORT
FAQ
I’m trying to download MXP4 from your website, but I’m unable to do so. Why is it not working?
To download MXP4 from our website, please make sure that you are using the current version of your Internet browser. You can also clear you Internet browser cache and try again.
If I buy a new computer can I transfer my authorization to my new computer?
Yes no problem.
Will MXP4 transfer my personal information to third parties ?
MXP4 will not forward your personal information to any third party unless to fulfill your order. We are not selling users’ data and we see the respect of privacy to be of utmost importance.
Will I get both the Windows and Mac versions?
For the moment, only Mac version is available for download. Contact us if you're interested in the Windows beta version of the editor.
How can I deploy MXP4 content on the web?
To share your MXP4 with your friends you need to use the mxp4 factory on the main website to create a MXP4 player. The player contains a sharing function. It allows your friends and fans to listen your MXP4 file.
Can I listen to my MXP4 file on my computer?
For the moment, to listen to your MXP4 file, you can do it in the Editor. But as soon as you export your file, you need to create an online player in the mxp4 factory. There is no offline line player for MXP4 file, yet.
Can I use MXP4 player to read MP3, WAV or other format file?
No, All the MXP4 applications are design to read MXP4 files. MXP4 files must be created in MXP4 Editor. Then you can upload every MXP4 files in the mxp4 factory
Is it possible to use MP3 in MXP4 Editor ?
Yes. You can use MP3, wav, aif, acc. The only restrictions are no sequencer in house format and another compression than 44,1 KHz.
In which language the MXP4 Editor is available ?
MXP4 Editor is only available in English for the moment.
How can I do a feature request ?
Our team needs your feedbacks; do not hesitate to contact us (contact@mxp4.com) to help us to improve the MXP4 Editor.
What can I do if I had a complete recording session of one of my title?
The Max it is created for you. Download MXP4 editor and MXP4 Manuel and go to the 5th page. Everything is explained to show you how to do it.
Is it possible to remix a title with MXP4 ?
Yes and No. MXP4 applications are great tools to promote remixed titles and it’s possible to play with the different subtracks of your titles during the playback. Nevertheless, MXP4 Editor isn’t a sequencer and you have to prepare a large part of your remix in your favorite sequencer before launching MXP4 Editor.









